Terms & Conditions
These terms called “Terms and Conditions” set out the
contractual terms which apply between Ventura Education and students or applicants in relation to the English
language courses and/or academic programs, summer camps, work experience, voluntary stays and any other courses agreed with Ventura Education.
Once an enrolment is accepted by Ventura Education, these Terms and Conditions become legally binding. All students agree to be bound by the regulations, policies, and procedures of Ventura Education.
1. Under-18 Students
1.2 When a student is under 18 years of age at the start of their course at Ventura Education, their parents or legal guardians must sign a parental consent form. Confirmation documents will not be issued, and the student will not be accepted on to a course
unless the parental consent form is returned signed.
1.3 In case of Students who are under 18 years of age, any reference in these Terms and Conditions to liability of Students shall
also infer liability on the parents or guardian of the student and such liability is joint and several.
2. Booking & Payment of Fees
2.2 The tuition fee for your course will be as stated in the invoice you received from Ventura Education.
2.3 Students and their parents or guardians or their agents and or representatives, agree to pay the tuition fees and all other charges
applicable for the course. It is understood and agreed that failure to do so may result in withdrawal from the course and cancellation of the enrolment.
2.4 In order to register for your course, you must comply with the payment terms stated in your invoice.
Ventura Education can’t issue any visa documents until initial payment is made.
2.5 Airport transfers or accommodation will only be confirmed if all payment terms are met and proof of successful visa
application has been provided to Ventura Education.
Ventura Education can’t guarantee these services if terms are met less than 120 hours ahead of arrival in the UK and accommodation check-in.
3. Services
3.2 The company reserves the right to change details of its advertised services, courses, facilities, and course dates where circumstances beyond the company’s control necessitate such changes or where the number of enrolments is not enough to operate a course viably.
3.3 In the unlikely event that Ventura Education is unable to deliver your course in full, you may be offered enrolment on a suitable
alternative course at no extra cost. You have the right to choose whether you would prefer to cancel the course (terms and
conditions apply), or to accept a place on another course. A minimum of twelve (12) students are required for English Language
courses to run. If there are fewer than twelve (12) students, alternative arrangements may be made. This may mean reduced
hours, or the class may be merged with another class.
4. Course Entry Requirements
4.2 All courses, programs, summer experiences, work experience, cultural programs or others arranged at Ventura Education have entry requirements including minimum age and language level – see each course for details.
4.3 If any information provided in the application is incorrect, Ventura Education reserve the rights to make the necessary changes to the
students’ enrolment at the students’ expense and if necessary, ask the students to leave their course and accommodation
without any refunds.
5. Booking Changes
5.2 Booking changes are subject to change fees as listed on the current pricelist.
5.3 Notification of change to, or cancellation of, airport transfers must be sent to info@venturaeducation.org at least 120 hours prior to the designated arrival time. If notice is not received, full charges will apply.
6. Student Cancellation and Refund policy
To request a refund, please use our form here.
6.1 The two thousand (ÂŁ2000) Sterling pounds provided as a condition for enrollment, course reservation, accommodation reservation, cultural and logistical support plans, will NOT be refundable.
However, the student in the unlikely event that his/her VISA is not accepted (refused or rejected), may request a change of destination, in which she/he will not have extra expenses for the initial registration and organization of her/his file in the new destination chosen.
The rest of the payments will be made as agreed.
6.2 Course bookings and its regular payments (monthly), and accommodation fees and its regular payments (monthly) will be treated separately. (It’s no included in the Registration fees).
6.3 Refunds can only be made to the same bank account or credit card from which original payment was received.
Cancellation fees before arrival:
6.4 Notice of any cancellation must be made by email to info@venturaeducation.org; at least 2 weeks before arrival date. Failure to provide email notification will lead to full charges being made.
6.5 For visa nationals, if a course booking is cancelled due to visa refusal, and an official visa refusal letter is provided, may request a change of destination, in which she/he will not have extra expenses for the initial registration and organization of her/his file in the new destination chosen.
Warning: Where no visa refusal letter is provided, no change will be made. Where we receive this evidence, the change will be done starting and helping to her/his with the new application (for the new destination) within four (4) weeks of your providing us with an acceptance letter for your new destination.
Ventura Education must be informed the visa has been refused at least 120 hours before course start date to start with the application for your new destination. If the visa refusal was due to the applicant providing misleading or false documents to the embassy then Ventura Education reserves the right to help the student with the new destination.
6.6 If accommodation is cancelled 14 days or less before arrival, including “no shows”, 4 weeks (or the full amount if the
booking is for less than 4 weeks) of accommodation will be charged as applicable.
6.7 Some accommodation options may have alternative cancellations charges which will be communicated at the time of
booking. Postponing start dates.
6.8 Any postponing of start dates will be considered on a case-by-case basis and is subject to availability. Where rebooking is not
possible cancellation terms as above will apply.
6.9 Any change to booked and confirmed accommodation dates made with less than 14 days’ notice will be treated as
cancellation and rebooking charges will apply.
Cancellation fees after arrival:
6.10 When a student commences a course, they are expected to complete that course as stipulated in their offer letter. In the
event that a student withdraws from a course, no refunds will be made in the following cases:
– A student decides to withdraw or leave early from their course program;
– A student is withdrawn from a course due to poor attendance or poor academic progress.
– A student breaches the code of conduct resulting in expulsion.
6.11 In exceptional circumstances refunds of the remaining tuition fees can be agreed at the discretion of Ventura Education. An exceptional
circumstance is a considered to be a serious personal accident, injury or critical illness requiring long term medical care of
student or close family member. Bereavement of close family member can also be considered. Close family members are
regarded as parent, spouse/partner, child, brother, or sister.
Residential Accommodation
6.13 Students leaving accommodation must give at least four weeks’ notice in writing on the first Monday of the four weeks
period. Students will not be refunded for any additional accommodation fees paid.
6.14 Students can raise any general enquiries at Ventura Education administrative office. Students who wish to claim must
complete a complaint Application Form which is available at reception or by emailing info@venturaeducation.org
6.15 Students must read and complete the form, fully enclosing all official evidence supporting their request. Failure to do this
will lead to the request being declined and the student obliged to re-apply and re-submit another form.
6.16 The completed claim form must be either handed to reception or submitted by post/email.
Claim forms can be sent to the following address:
Ventura Education CIC, Liverpool Science Park, 131 Mount Pleasant. L35TF Liverpool, United Kingdom.
Email to: info@venturaeducation.org
6.17 Notice of course cancellation must be made in writing by email to info@venturaeducation.org
6.18 If Ventura Education do not receive notice of course cancellation by email within timeframes described above, the remaining amounts could be claimed for payment.
6.19 In addition to the reasons stated above, any claims will be made in the following circumstances:
– Visa nationals who successfully obtain a visa based on our sponsorship or fail to provide an official visa refusal
letter.
– The visa application is withdrawn by the student. In exceptional circumstances, changes of the destination can be agreed at the discretion of Ventura Education.
– The student is found to be in breach of UKVI regulations or is asked to leave the country by the UKVI.
6.20 Right to Cancel: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations
2013, in the event of a distance contract, students can cancel a course booking at any time during the period up to 14 days
from the date the booking is confirmed by Ventura Education (logistic and educational provider Company). If notice of cancellation is received within 14 days, Ventura Education will provide an alternative destination option within 14 days of receipt of the notification or cancellation.
Note: this option applies to course fees only and does
not apply to accommodation, courses and transfer services and other services.
7. Group Bookings
7.2 Ventura Education considers a booking to be a group if more than 12 students are included on a single invoice.
7.3 For group bookings, the following cancellation terms apply:
– Initial deposit is non-refundable (£2000)
_ The group can apply for a new destination without any extra charge
7.4 Ventura Education reserves the right to refuse enrolment to any student who does not meet the minimum or maximum age requirements.
8. UK Visas & Compliance (courses booked in the UK only)
8.2 It is the responsibility of the student to obtain a visa entry to study in the UK where required.
8.3 Students should consult the British Embassy or High Commission in their home country and refer to information on the UKVI
website at gov.uk/browse/visas-immigration/student-visas
8.4 Ventura Education is committed to compliance with UKVI requirements and will pass on any information in accordance with its
responsibilities on student attendance and contact details.
8.5 Students are required to immediately report to Ventura Education any changes in their contact details (address, telephone, mobile
number, email address) and/or changes in their circumstances affecting their immigration status and their permission to
stay in the UK.
8.6 There are restrictions on students from outside the EEA working in the UK. Details can be found on the UKVI website. Any
student found to be working in contravention of these restrictions will be reported to the UKVI and asked to leave the
College.
9. Holidays and Public Holidays
10.2 Public Holidays: See Ventura Education pricelist on website for a list of public holidays.
10.3 No Holidays are allowed for bookings of less than 12 weeks.
10.4 Holidays must be taken from Monday to Friday inclusive. Ventura Education cannot grant holidays for less than 5 consecutive days.
10.5 Students cannot take holidays until they have completed 12 weeks of study. Holidays must be booked in accordance with
visa requirements and the college’s attendance policy.
10.6 The College will be closed on public holidays and over the Christmas period. No price reductions will be given for reduced
classes due to public holidays.
10.7 Please see our price list for details of any seasonal supplements that may apply.
11. Medical and Accident Insurance & Medical Treatment
11.2 Every Student must have appropriate insurance. Ventura Education recommends that all students take out travel/student insurance which is tailored to the needs of international students.
11.3 Purchase of insurance from Ventura Education is mandatory for students under the age of 18 unless evidence of alternative insurance is provided at time of booking.
11.4 Acceptance by the Student (or by his/her parent or legal guardian if the Student is under 18) of a place at Ventura Education indicates that the Student (or parent/ legal guardian if the Student is under 18) gives permission for the administration of emergency first
aid by appropriately trained staff if and when required. Ventura Education staff are not allowed to administer any prescription or nonprescription medicine, but will promptly seek or recommend that the Student seeks medical, dental or optical treatment if
and when required.
12. Liability
12.2 Ventura Education and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law.
12.3 Ventura Education will not be liable in the event of any service contracted by Ventura Education becoming impossible to supply for any reason or any cause outside our control.
12.4 Students will be liable for any damage to the property or facilities of Ventura Education or accommodation providers (residential) and will be required to compensate Ventura Education or the accommodation provider against any loss.
12.5 Students will be liable for any harm caused to another student, member of Ventura Education staff or external staff contracted to provide services on behalf of Ventura Education (e.g. social activity providers) and will compensate Ventura Education accordingly.
13. Valid Prices
13.2 Ventura Education reserves the right to change prices without notice.
14. Courses at Ventura Education
14.2 Ventura Education reserves the right to change or cancel an advertised course.
14.3 Ventura Education reserves the right to use off-site classrooms of a suitable standard.
14.4 In the event of a course being cancelled by Ventura Education, the student will be offered an alternative course and/or course dates as soon as possible.
14.5 Ventura Education reserves the right to change student timetables as required.
14.6 Ventura Education monitors students’ progression and places students in classes appropriate for their language level. Progression to
another level is at the discretion of Ventura Education based on their assessments.
14.7 In order for students to obtain a certificate for the completion of their course, students must obtain an average attendance
rate of 80% or above by the end of their course.
15. Expulsion and Suspension
15.2 A reasonable standard of conduct is expected on all programs. A student may be suspended or expelled in case of illegal, anti-social or dangerous behavior.
We will not accept:
– Poor attendance (lower than 80%);
– Disrespect to members of Ventura Education staff, homestay hosts, staff of a residential accommodation provider or other students.
– Foul, inappropriate, or abusive language, violence, intimidating or insulting behavior, bullying, any form of discrimination (including based on race, gender, religious beliefs, or sexual orientation); or
– Any other act or behavior that does or may bring Ventura Education into disrepute or cause any harm or suffering to staff, other
students or members of the public.
15.3 If a student has unacceptable conduct, we may expel them. We may also take any further action we think is appropriate
including informing the appropriate Immigration Authorities, their parent(s) or guardian (if they are under 18 years of age)
or their course sponsor.
15.4 In the event of expulsion due to inappropriate conduct, there will be no refund of fees and any outstanding fees will
become payable immediately.
15.5 Ventura Education reserves the right to expel a student if an Ventura Education provider is unwilling to continue working with a student.
16. Privacy Policy & Data Protection
16.2 By submitting an application to Ventura Education, the Student agrees to the storage of their personal details, including sensitive personal data, in Ventura Education’s administrative systems, whether on paper, computer or any other medium and to the usage of that
information for Ventura Education’s purposes only.
16.3 We process personal information to enable us to provide education and training, welfare, safety and educational support
services, to administer school property, to maintain our own accounts and records, for administration and the organization
of events. Our processing also includes the use of CCTV to maintain the security of the premises and for preventing and
investigating crime.
16.4 Personal information about Students processed by Ventura Education will include their full name, contact details and, where appropriate, those of their parents, guardian, agent, or sponsor. We will also keep data about their education, health, welfare,
accommodation, travel, passport/national ID, visa, finances, and fees.
16.5 We will keep this information always secure as necessary to run our business, deliver their education and ensure their
welfare and safety.
16.6 We will sometimes need to share the personal information we process with other organizations in the UK or overseas. We
will only share all or part of a student’s personal information when:
– It is necessary for the provision of services involving external suppliers (e.g. accommodation, transfer, etc.).
– It is legally required or lawful to do so.
– In the event of a medical emergency if it is necessary to protect their health or the health of others.
16.7 The student consents to their personal data being stored, processed, and shared by Ventura Education in this way. They consent to their sensitive personal data including health, welfare, nationality, ethnicity, religious and other data being stored, processed and
shared by Ventura Education.
16.8 Students agree that copies of their regular reports on their academic progress and performance (including attendance and
absence records) can be supplied to parents, sponsors, or agents without prior notification.
16.9 On the first day of the student’s Course, they must give us their passport (or ID Card if they are resident in the EU/EEA). We
will copy it and return the original to them.
16.10 We will ask the student to provide us with certain personal information. It is the student’s responsibility to advise Ventura Education of any amendments to that information while they are enrolled with Ventura Education.
16.11 We may take photographs and films of students for promotional and marketing purposes (printed and online) without
written consent or notification. Students, and their parents or guardians where applicable, must let us know if they do not
wish to be photographed or filmed.
16.12 Ventura Education will process and share personal information provided by Students in accordance with the Data Protection Act 2018
and any other applicable data protection legislation.
17. Force Majeure
17.2 We are not responsible for any events outside our reasonable control which may cause the closure of part or all the
School and the cancellation of any classes, courses or other services or materials we provide. Events outside our reasonable
control may include, without limitation, war, riot, civil strife, industrial dispute, terrorist activity, disaster, storm or other
extreme weather conditions, flood, plague, and infectious disease.
18. Third Party Bookings
All students are bound by these terms and conditions regardless of whether it was booked directly with Ventura Education or via any
other third party.
19. Equal Opportunities
19.2 Ventura Education operates an equal opportunities policy. It aims to ensure that no applicant will receive less favorable treatment on
the grounds of age, sex, marital status, disability, race, nationality, ethnic origin, sexual orientation, or political or religious
belief.
20. Complaints Policy
20.2 For complaints, please refer to the complaints policy at http://venturaeducation.org/privacy-policy/.
21. Governing law and jurisdiction
21.2 For courses in the United Kingdom, relevant United Kingdom law will apply to these Terms and Conditions and the relevant
courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions.
Ventura Education reserves the right to change these terms and conditions in line with changes in legislation.
Contact Us
If you have any queries about Ventura Education CIC or would just like to talk about your future, our college advisors are on hand to help whenever you need it.
Jose Ventura
Managing DirectorLiverpool – United Kingdom